How can I change my payment method for an existing order on Deliveroo? – Zendesk

Introduction

Changing Your Payment Method on Deliveroo After Order Confirmation

Once you have confirmed an order on Deliveroo, it is not possible to directly change the payment method for that order. However, if you need to use a different payment method, this guide will walk you through the steps you can take to update your payment before your order is prepared or delivered.

Step-by-Step Instructions

Cancel the Existing Order (If Possible) - Open the Deliveroo app or website and check your current orders. If the restaurant has not started preparing your meal, you may be able to cancel the order directly from within the app or website.
Place a New Order with Your Preferred Payment Method - After successfully cancelling, place a new order and select your preferred payment method at checkout to complete the purchase.
If Your Order Is Already Being Prepared or Delivered - Contact Deliveroo Customer Support promptly for assistance. They will guide you on the available options or alternatives based on your situation.

Tips and Best Practices

Act quickly if you wish to change payment methods; the earlier you cancel, the more likely you can adjust your order without issues.
Ensure you check the restaurant’s preparation status in the app before attempting to cancel an order to avoid inconvenience.
Keep your Deliveroo app updated to access the latest features and customer support options efficiently.

Contact Deliveroo Customer Support

If you cannot cancel your order because it is already being prepared or out for delivery, please contact Deliveroo Customer Support immediately for assistance and possible solutions.

Visit the Deliveroo Help Centre for more details and support options: https://deliveroo.co.uk/help

Conclusion

While changing the payment method directly after confirming an order is not supported, following the steps above will help you update your payment preference smoothly. Deliveroo is committed to customer satisfaction and innovation to provide a seamless food delivery experience. If you need further assistance, remember that customer support is just a message or call away.