How can I manage delivery instructions for my order on Deliveroo?

Introduction

Introduction

When placing an order through Deliveroo, adding clear delivery instructions helps ensure your food or groceries are delivered exactly where you want them. This guide explains how to provide specific delivery instructions at checkout and update them if necessary, so your rider can find you easily and your order arrives smoothly.

Providing Delivery Instructions During Checkout

To add delivery instructions when ordering on the Deliveroo app or website, use the “Add delivery instructions” or “Special instructions” field available during checkout. Here’s how to do it:

1. Enter your delivery address as usual.
2. Look for the “Add delivery instructions” or “Special instructions” field on the checkout page.
3. Type any relevant details such as gate codes, preferred drop-off spots, buzzer numbers, or directions to your address.
4. Review your instructions carefully before confirming your order to ensure accuracy.

Updating Delivery Instructions After Ordering

If you need to change your delivery instructions after placing your order, please contact Deliveroo customer support immediately. Prompt communication helps your rider receive the updated information and ensures your order is delivered as requested.

To contact customer support, visit the Deliveroo Help Centre or use the in-app help feature for quick assistance.

Tips for Clear and Effective Delivery Instructions

• Be specific: Include exact details like gate codes or landmarks.
• Keep it concise: Use short and clear instructions to avoid confusion.
• Update promptly: If your plans change, contact support right away.

Additional Resources

For more information about delivery instructions and other ordering tips, please visit the Deliveroo Help Centre: https://deliveroo.co.uk/help/delivery-instructions