How can I provide feedback about my Deliveroo delivery experience?

How to Provide Feedback on Your Deliveroo Order

Deliveroo values your feedback as it helps us to continually improve our food delivery and grocery services. This guide will walk you through the simple steps to leave a review and rate your completed orders using the Deliveroo app or website.

Why Your Feedback Matters

By sharing your experience, whether about the rider, restaurant, or overall order, you enable Deliveroo to enhance customer satisfaction, maintain service quality, and support our community of riders and restaurant partners.

Steps to Submit Feedback

1. Open the Deliveroo app or visit the website at deliveroo.co.uk
2. Log in to your account using your registered email and password.
3. Navigate to your order history section where completed orders are listed.
4. Select the completed order you wish to review.
5. Use the feedback option to rate the delivery and leave comments about the rider, the restaurant, or your overall experience.
6. Submit your feedback to help Deliveroo improve our services and customer experience.

Need More Help?

If you require detailed assistance or have questions about providing feedback, please visit our support page at https://deliveroo.co.uk/help/feedback