How can I track my Deliveroo order in real-time and receive delivery updates? – Zendesk

Introduction

Tracking your Deliveroo order in real time allows you to stay updated on your delivery status, from preparation to arrival. This guide will help you understand how to access and use the order tracking features available via the Deliveroo app and website to ensure a smooth and timely delivery experience.

Why real-time order tracking is important

Real-time tracking provides transparency about your order’s progress, enabling you to plan accordingly and be ready to receive your food promptly. It also keeps you informed with key updates such as order confirmation, rider assignment, and estimated delivery time.

Materials needed

A smartphone or computer with internet access
The Deliveroo app installed or access to the Deliveroo website
An active Deliveroo order placed via the app or website

Step-by-step instructions to track your Deliveroo order

Place your order on the Deliveroo app or website and complete the checkout process.
Once your order is confirmed and being prepared, open the Deliveroo app or refresh the website.
Tap or click the “Track Order” button displayed on the order confirmation screen or in your order history.
View the interactive map showing your rider’s location in real time, along with your order status and estimated delivery time.
Receive notifications for key delivery updates such as when your rider is assigned to your order and when they are arriving imminently.

Tips and best practices

Keep your phone nearby and notifications enabled to receive timely updates.
Ensure your delivery address is accurate to avoid delays.
If you experience any issues with tracking, try refreshing the app or website or contacting Deliveroo support.

Additional information

For more detailed information on order tracking, visit Deliveroo’s help section: https://deliveroo.co.uk/help

Conclusion

Using Deliveroo’s real-time tracking features enhances your delivery experience by providing transparency and timely updates. Following the simple steps above will help you stay informed and ready to enjoy your meal as soon as it arrives. Should you need any help, Deliveroo’s customer support is available to assist you.